MRO
Management
Trusted MRO oversight for
critical case decisions
A unified platform for managing all Medical Review Officer processes, from onboarding and case decisions to documentation and SLAs. It ensures efficient reviews, secure information handling, and consistent compliance across your drug and alcohol testing program.
Features
MRO Onboarding
Configure and onboard Medical Review Officers with a guided 4-step setup and verified role activation.
Case Oversight
Manage all MRO-related drug and alcohol test reviews, including pending cases, escalations, and approvals.
Secure File Handling
Store MRO reports, case notes, and medical documents in a compliant, encrypted environment.
Contracts & SLAs
Upload, track, and monitor MRO agreements, service levels, expiry dates, and compliance obligations.
Communication Templates
Standardise email and SMS notifications for case reviews, escalations, and organisational alerts.
Full Audit Trail
Maintain a complete record of actions, decisions, and communications for governance and compliance.
Why it matters...
Ensures result integrity
Reduces compliance risk
Protects workforce safety
Accelerates case resolution